Technical Support

Should the need arise you can contact our technical support team.

Before you contact us, please do the following:

• Be sure that you're doing everything right. We all make mistakes sometimes... Be attentive.
• Look the answer at the Help: it may already contain an answer to your question. A lot of people ask us something like "how do I...", though the complete information is there.

Our staff is available to respond to your inquiries 24 hours a day, excluding holidays. Messages are normally answered within the same day.

Please provide us with the following:

• Software title and version
• Where did you get our product (http or ftp site)
• Windows version (including service packs and other fixes installed)
• Computer information: CPU type and speed, amount of memory installed
• Description of your problem (as much information as possible to retrieve the problem)

If you have any suggestions or features you like to see added to our products please send us mail to support@reasoft.com or visit us at: http://www.reasoft.com/support/